Terms & Conditions


Cancellations

Should you wish to cancel your order, you must email us immediately. A 5% administration fee will be charged on all cancellations to cover processing costs. Shipped orders cannot be cancelled.

Returns – Faulty Policy – If you product is FAULTY -

All products sold are covered by a 60 day manufacturer’s WARRANTY.


In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.
To return an item, you must email us with a reason. We will then provide you with further instructions.
Footwear must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes will be returned to the customer, without evaluation. Goods ordered with the assumption they were a different brand, look or feel will not be refunded.



Returns - Refund Policy
 
If within 30 days of receipt of your goods you wish to return them for a refund, please email us at mandicshoesco@bigpond.com. We will forward you a returns form to complete and return with your shoes with your proof of purchase to:

Mandic Shoes Co Pty Ltd
10-12 Airds Rd, Minto. NSW. 2566. Australia.

Please mark the package or relevant paperwork with “returning goods to county of origin – not required” in order to reduce unnecessary charges.
Goods will only be accepted for refund if they have not been worn or damaged and in there original packaging. 
All costs associated with the return of goods are the sole responsibility of the consumer.
We will credit your original method of payment, excluding the original shipping costs and 10% administration fee.


Exchanges

To exchange a product, you must email us and inform us of the reason. We will provide you with further instructions and a ‘returns Form; to complete and return with your product.
The goods can be exchanged within 21 days of the receipt date provided they are unworn and in the original condition with all original packaging and labels.
When returning an item for exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.


Security:
Our online shop comes with the latest security technologies to protect our customers transactions. We have a SSL certificate. Once our customers purchases from us, the system will utilize the secure URL that comes with every site to ensure credit card details and other sensitive information is protected using Secure Socket Layers technology.

Every site comes with a secure URL in the form of https://sitename.worldsecuresystems.com. To see click on the link.

Disclaimer: UGG and UGG Boots are generic terms in Australia describing the kind of sheepskin boots we sell and manufacturer. All sheepskin boots are made in Australia from the finest quality sheepskins. We are not affiliated with “UGG Australia” brand produced by Deckers Outdoor Coop and do not sell their products.



Shipping Policy.


Australian Orders

Prices quoted do not include postage. Once you select your product and proceed to check out the freight is calculated depending on where the goods are sent, the method used and the quantity.

Delivery time varies from 1-5 days depending on where you live. This is an estimate only.


International Orders

We use both international air mail, express or express courier. You can select which method you prefer.
Please allow up to 20 days to receive your order depending on which method you select and whether you live.
Average shipping costs are: UK – 10. Rest of Europe- EUR15; USA - $20.00. Canada $25.00CA
Japan – Y2,500

Mandic Shoes strive to achieve best practice and as such have chosen to align ourselves with particular delivery systems. However, it is not our responsibility for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company. If you wish you can add insurance to your shipping charges for peace of mind.
   

Import Duties and Taxes

Please Note: Prices featured on the website do not include additional charges such as import duties and taxes imposed by your importing country. These charges are the responsibility of the customer. For Further details on these charges, please contact your local customs department.


Confidentiality

At Mandic shoes we are committed to protecting our customer’s privacy. We will only collect information for the purpose of meeting our online transaction obligations.